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Why El Salvador is a strategic game changer for Telecom Networks?

  • Unlocking a World of Talent: El Salvador boasts a highly skilled and educated workforce, making it an ideal destination for Telecom Networks.
  • Operational Cost Efficiency: In the modern competitive business environment, cost efficiency is crucial. El Salvador’s competitive labor costs empower us to adhere to our commitment to budget-friendly operations without compromising on value.
  • Robust Connectivity: Google’s recent alliance has positioned El Salvador as an attractive hub for digital services, accelerating its digital transformation and integration into the digital economy.
  • Time Zone Alignment: El Salvador operates in the Central Time Zone (UTC-6), aligning perfectly with North American business hours.
  • Cultural Affinity: Cultural resonance significantly influences client interactions and the nurturing of relationships. Salvadoran companies, in contrast to those in the Philippines and India, often exhibit cultural parallels with North American clients fostering smoother business relationships and enhancing the customer experience.
  • Expansion Opportunities: El Salvador offers ample room for expansion. With a growing talent pool, and infrastructure to support our growth plans, we are confident that our new office will enable us to scale our operations and better serve our clients.

Telecom Networks Dominicana is in Santiago de los Caballeros, ten minutes away from the International Airport. Santiago is the 2nd largest city in the Dominican Republic, after Santo Domingo, and produces the 2nd highest percentage of the nation’s GDP. As a key point for technological businesses ranging from software developers to call centers and manufacturers of automotive parts, numerous US-based and foreign firms have chosen the Dominican Republic, finding the geographical location of the country and proximity to the US, in particular, appealing. With only a 1½ hour flight from Florida and 3½ hours flight from New York, the Dominican Republic is very convenient and affordable for business travelers throughout North America.

The Dominican Republic represents an excellent English, Spanish, and French support alternative for North America, Latin America, and Europe. With over two million people residing in the US, the country has a strong cultural connection to it. This eliminates many of the challenges with customer interactions presented by other offshore options like India and the Philippines.

Other key strategic advantages offered by Dominican Republic:

  • Attractive workforce pool and recruitment opportunities.
  • Total Population 8.3 million inhabitants.
  • 47% of the Dominican Republic’s population is between 15 and 44 years old, with only 19% of the population above this age.
  • Total Labor force 2.3 million-2.6 million.
  • Literacy rate 84.7%.
  • Languages: Spanish; English is widely spoken with more than 500.000 English speakers.

Telecom Networks Uruguay is located in downtown Montevideo, the capital of Uruguay, and is situated 30 minutes from the International Airport Carrasco.

Uruguay is recognized as a strategic gateway for international companies conducting business in the Latin American region. In today’s global community, international companies appreciate the value of political and social stability coupled with a solid legal and banking system. For these reasons, the geopolitical importance of Uruguay has become a significant factor for companies selecting Uruguay as the regional center of their business operations.

Montevideo has earned the title as the second “best city in South America in providing quality of life.” (Source: ECLAC, i.e. CEPAL).

Other key strategic advantages offered by Uruguay:

  • One of the most well-educated labor forces in Latin America (97% literacy rate).
  • Large bilingual population with a secondary language in English or Portuguese.
  • One of the few countries in the world with a 100% digital telephone network.
  • No restrictions on foreign trade operations.
  • Ranked first in Latin America in transparency for foreign investors.
  • Uruguay is the leading exporter of software and IT services to Latin American countries.
  • No racial or religious conflicts.
  • Free from natural disasters and epidemics.

Telecom Networks Paraguay is located in downtown Asuncion, the capital of Paraguay, and situated 45 minutes from the International Airport – Silvio Petirossi.

Known as the land of opportunities, Paraguay is located in the heart of South America and today it has positioned itself as the eighth leading exporter of meat and the fifth ranking nation as an exporter of soybeans. Paraguay also always stood out as the main exporter of energy in South America and was one of the principal net exporters worldwide of clean energy with two international hydroelectric dams.

With the advantages of the triple border (Argentina, Paraguay, Brazil) and with access to a vast pool of Portuguese native speakers, Paraguay represents an excellent opportunity for Portuguese and Spanish support for Latin America, North America, Europe and Africa.

With a population of more than 6.5 million, Paraguay has been receiving waves of Brazilian immigrants for decades, known as Brasiguaios. The Brasiguaios are a result of a recent immigration and, as such, are more markedly Brazilian in speech and cultural identity. Estimates of the size of this community range from 200,000 to 500,000.

Other key strategic advantages offered by Paraguay include:

  • Predominantly a young and trainable population; the median age is 25.2 years.
  • Asunción is the 3rd. capital of the Americas with the lowest cost of living.
  • Paraguay has the most competitive tax scheme and fiscal benefits in the region.
  • Abundant electrical energy, environmentally clean and renewable.
  • A stable macroeconomic and a fiscal policy with the lowest tax burden in the region.
  • Ample advantages and benefits for foreign and domestic investments.
  • High levels of quality of life and safety.

Since the arrival of the Covid19 in 2020, a worldwide trend of contact centers employing working from home agents has begun. Telecom Networks has embraced this as a viable operational option.

The shift to cloud contact center technologies has been the key that has enabled us to support the increase of employees working from home. It makes it easy for staff with a reliable internet connection to log in to work, and for supervisors and managers to monitor productivity.

Working from home has allowed Telecom Networks to gain access to a new pool of experienced agents from all over the world. A high percentage of our WFH employees live in the Dominican Republic, Uruguay, Argentina, Brazil, Venezuela, and other countries of Central America.

Retention amongst WFH staff is above average, as turnover is far lower than the industry standard.