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Quality Assurance


Telecom Networks guarantees that all customer care and telemarketing calls (Inbound – Outbound) meet the quality standards set by our clients.

To achieve this goal our Quality Assurance Department relies on a standardized auditing process that provides feedback so that agents can maintain their highest performance levels.

All agents are monitored on at least 4 complete calls per week and the results are reviewed at the end of each month.

Through continuous training and coaching, our goal is to highlight each agent’s strengths and promote a positive business culture.